All products ordered from the webshop.okonet.hu webshop are subject to the following shipping information.

Orders are delivered by a contracted courier service (GLS, MPL)

Logistics fees

Click here to view the packaging, delivery and other charges for orders

Delivery address

Within a given country, the shipping address may differ from the billing address. The delivery address should be the address where the recipient specified at the time of ordering is most likely to be located at the expected time of delivery. The delivery address entered when ordering cannot be changed afterwards!

Delivery by parcel post is not possible due to the storage of products and the sensitivity of quality. If you do provide a parcel address for delivery, we cannot accept any responsibility for the product. In this case, the right of withdrawal, as this may be considered a breach of contract, does not apply to the customer.

Services of the supplier

SMS services

In all cases, the carrier undertakes to notify the customer by SMS of the expected time of delivery. The SMS service does not need to be ordered separately, it is included in all orders for packages ordered from 15.11.2024. The format of the phone number must be the same as the format requested in the order summary. If it does not match the SMS will not be received.

E-mail notification

The day before the delivery, the delivery company will send an e-mail notification of the dispatch of the parcel, indicating the parcel number and the value of the delivery. In Hungary only, if for any reason the carrier is unable to find you at the address provided, they will leave a written notice on the premises and will attempt to deliver the parcel again at a time agreed with you, up to 2 working days after the e-mail notification. There will be no additional charge. Parcels not received within the specified time limit will be treated as returned parcels by the courier service, and any re-delivery will be subject to an additional charge, which will be passed on to the customer.

Delivery method - delivery date agreed

In case of online purchases or cash on delivery orders, the ordered products will be delivered to the specified delivery address within 4-6 working days  from the date of invoicing (as soon as the order status is "Processed").  The agreed delivery date is only valid if the customer is available on the delivery date specified at the delivery address provided by the customer.

Acceptance, authorization

The product ordered can be collected by the registered customer or his authorised representative. Payment

Payment of the ordered products is possible by cash on delivery, bank card and bank transfer, depending on the delivery address.

Payment of goods

- For delivery address in Hungary: by cash on delivery - the price of the ordered products must be paid to the courier in HUF at the time of delivery. By bank card, you pay for the ordered products at the time of ordering via the secure banking page of CIB bank, in this case, no cash on delivery will be charged.

- For other countries. We can dispatch the parcel after the amount has been credited to your account. Approx.:3-4 working days

Right of withdrawal/refund.

The buyer may withdraw from the purchase without giving any reason within 14 calendar days after receipt of the goods, in accordance with Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses.

The buyer shall bear all costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal. In the event of withdrawal by the buyer, Ökonet-Európa Kft. shall reimburse the full amount paid by the consumer as consideration, including any costs incurred in connection with the performance (e.g. postage), without delay, but no later than fourteen calendar days from the date of becoming aware of the withdrawal. The seller may withhold the consideration for the goods until the consumer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. The trader does not have the right of retention if he has undertaken to return the goods himself. The seller's liability for warranty and guarantee claims is governed by the Civil Code and by Decree 19/2014 (IV.29.) of the Ministry of Agriculture and Forestry of the Republic of Hungary on the procedural rules for the handling of warranty and guarantee claims for goods sold under a contract between a consumer and a business.

Important information.